Creative Obsessions

Audit & Strategy Session Terms & Conditions

Last Updated: August 30, 2026

These Terms & Conditions apply to the purchase of audits, reviews, consultations, and strategy sessions offered by Creative Obsessions, including but not limited to brand, website, marketing, and related creative-business services.

By purchasing a service, you acknowledge that you have read, understand, and agree to these Terms & Conditions.

1. Services & Scope

Creative Obsessions offers fixed-scope professional services that may include audits, strategic reviews, consultations, and strategy sessions related to areas such as branding, messaging, websites, marketing, digital presence, and creative business strategy.

The specific scope, deliverables, format, and duration of your service are defined in the product or service description presented at the time of purchase. That description, together with these Terms & Conditions, establishes what is included in your purchase.

Depending on the service purchased, Creative Obsessions may review existing materials, provide strategic recommendations, identify opportunities or areas for improvement, help develop a plan, or provide other advisory services described in the applicable offer.

Unless specifically included in the service description, your purchase does not include design, development, copywriting, content creation, implementation, ongoing consulting, technical support, or other done-for-you services.

2. Payment

Full payment is required at the time of purchase unless otherwise stated.

Your purchase reserves access to the service but does not automatically reserve a meeting date or guarantee immediate completion.

Any applicable discount or promotional code must be applied at the time of purchase. Discounts cannot be retroactively applied after checkout.

3. Intake & Client Responsibilities

Some services require an intake form, materials, links, existing assets, or other information before work can begin or a session can be scheduled.

You are responsible for providing complete and accurate information and all requested materials.

When intake is required, the service timeline does not begin until Creative Obsessions has received all required information and materials.

If additional information is needed, work and associated timelines may be paused until that information is provided.

Required intake forms and materials must be submitted within 30 days of purchase unless otherwise stated in the applicable service description. If your intake is not submitted within that period, please contact Creative Obsessions before submitting to confirm current availability and next steps. Failure to submit the required intake within the stated timeframe does not automatically entitle you to a refund.

4. Audit & Review Turnaround

Unless otherwise stated in the applicable service description, audits and other asynchronous reviews are typically completed within 5–7 business days after all required intake information and materials have been received.

This timeframe is an estimate rather than a guaranteed delivery date. Turnaround may vary depending on the scope or complexity of the service, holidays, availability, or other circumstances.

If the purchased service includes a follow-up or review session, scheduling instructions will be provided once the audit or review is ready.

5. Strategy & Consultation Sessions

When a service includes a live strategy or consultation session, any required intake must be completed before the session is scheduled unless otherwise stated.

Once the required intake has been received, you will receive instructions for selecting an available appointment.

Purchasing a session does not guarantee a specific meeting date or time.

6. Scheduling, Rescheduling & No-Shows

Please provide at least 24 hours' notice if you need to reschedule a scheduled session.

Sessions canceled or rescheduled with less than 24 hours' notice, as well as missed appointments, may be considered used and may require an additional fee to reschedule.

If Creative Obsessions needs to reschedule, another available appointment will be offered at no additional charge.

7. Cancellations & Refunds

Because audits, reviews, and strategy sessions reserve professional time and may require preparation, research, review, or other work, all purchases are subject to the following cancellation policy:

Before submitting your intake:
If you choose to cancel your service before submitting the required intake form and materials, you may request a refund of 50% of the refundable amount actually paid. Any payment identified at the time of purchase as a non-refundable deposit is excluded from the refund calculation and will not be returned.

The applicable service description or payment terms will clearly state whether your initial payment is a full payment or a non-refundable deposit.

After submitting your intake:

Once your completed intake form has been submitted, all payments become non-refundable. Submission of your intake authorizes Creative Obsessions to begin preparing for and/or performing the purchased service.

No refunds will be issued for:

  • Services for which the required intake has already been submitted.
  • Completed audits, reviews, consultations, or strategy sessions.
  • Missed appointments or sessions canceled outside the applicable rescheduling policy.
  • Failure to use, implement, or act upon the recommendations provided.

Promotional discounts, coupons, and other promotional values have no cash value. Any eligible refund will be calculated based on the refundable amount actually paid, not the service's standard or original price.

8. Recommendations & Results

Creative Obsessions provides professional observations, strategic recommendations, education, and guidance based on the information available at the time the service is provided.

You remain responsible for deciding whether and how to implement recommendations.

Creative Obsessions does not guarantee specific business, financial, sales, marketing, audience-growth, website-traffic, search-engine, conversion, branding, or other results.

9. Implementation & Additional Services

Audits and strategy sessions are advisory services unless the applicable service description explicitly states otherwise.

Implementation of recommendations is not included unless specifically stated.

If you would like Creative Obsessions to provide additional services—including branding, design, website design or development, marketing strategy, content, implementation, or ongoing support—those services may be scoped separately and may require a separate proposal, agreement, contract, and payment.

10. Applying Your Investment Toward Future Services

Certain audits and strategy sessions may be eligible to have the amount paid applied toward a related Creative Obsessions project. Eligibility will be stated in the applicable service description or offer.

When a service is eligible:

  • Only the amount actually paid for the audit or strategy session, after discounts or promotional offers, may be applied.
  • The credit may only be applied toward qualifying Creative Obsessions services.
  • An agreement for the qualifying project must be signed within 90 days of the date the audit is delivered or the strategy session is completed.
  • The credit is non-transferable and has no cash value.
  • The credit cannot be redeemed for a refund.
  • The credit may not be combined with other credits or promotional offers unless approved by Creative Obsessions.

After 90 days, the project credit expires.

For audits, the 90-day period begins on the date the completed audit is delivered. For strategy sessions and consultations, the 90-day period begins on the date the session is completed.

11. Intellectual Property

Original frameworks, templates, worksheets, audit formats, presentations, processes, educational materials, and other Creative Obsessions materials remain the intellectual property of Creative Obsessions unless otherwise stated.

You may use the recommendations, completed materials, notes, and other client-facing deliverables provided to you for your own personal or business purposes.

Creative Obsessions materials may not be reproduced, resold, distributed, published, taught, licensed, or repackaged for commercial use without written permission.

You retain ownership of the content, websites, brand assets, business information, and other materials you provide to Creative Obsessions.

12. Confidentiality

Creative Obsessions will treat non-public business information and materials submitted for your service with reasonable confidentiality and will use them for purposes related to providing the purchased service.

Please do not submit passwords, financial information, sensitive personal information, or other confidential credentials unless specifically requested and necessary for the service.

13. Communication

Service-related communication will be sent to the email address provided during purchase or intake.

You are responsible for providing accurate contact information and monitoring your email for intake requests, scheduling information, deliverables, and other communications related to your purchase.

14. Acceptance of Terms

By completing your purchase, you acknowledge that you have reviewed and agreed to:

  1. these Creative Obsessions Audit & Strategy Session Terms & Conditions; and
  2. the specific description, scope, deliverables, pricing, and other terms presented for the service you purchased.

Questions regarding these terms or your purchase may be directed to:

Creative Obsessions
Sydnea Lewis
support@creativeobsessions.co
www.creativeobsessions.co