Creative Obsessions

Terms of Service

Last Updated: August 30, 2026

These Terms of Service (“Terms”) govern your purchase and use of products and services offered by Creative Obsessions (“Creative Obsessions,” “we,” “us,” or “our”).

These Terms may apply to services and products including, but not limited to, brand strategy and design, website strategy and design, marketing strategy, graphic design, audits, reviews, consultations, strategy sessions, workshops, educational programs, digital products, downloadable resources, templates, and other creative or educational offerings.

By purchasing, registering for, accessing, or using a Creative Obsessions product or service, you acknowledge that you have read, understand, and agree to these Terms, along with any additional terms, service descriptions, agreements, or policies applicable to your specific purchase.

1. Services & Products

Creative Obsessions provides creative, strategic, consulting, design, educational, and related professional services and products.

The specific scope, deliverables, format, timeline, price, and other details of your purchase will be described in the applicable product page, service description, proposal, statement of work, invoice, checkout page, registration page, or separate client agreement.

Not every Creative Obsessions service includes the same deliverables, level of support, revisions, access, implementation, or follow-up. Only those items expressly included in the applicable offer or agreement are included in your purchase.

2. Service-Specific Terms

Certain Creative Obsessions products and services may be governed by additional terms or policies specific to that offering.

Where applicable, those additional terms will be identified in the applicable product description, checkout information, registration page, proposal, agreement, or other purchase materials.

For audits, reviews, consultations, and strategy sessions are additionally subject to the Creative Obsessions Audit & Strategy Session Terms & Conditions.

By purchasing a service that identifies additional terms, you agree to both these general Terms of Service and the applicable service-specific terms.

3. Custom & Done-for-You Services

Custom and done-for-you engagements—including branding, website design or development, marketing strategy, graphic design, and other client services—may require a separate proposal, scope of work, contract, or service agreement.

That agreement may establish additional or different terms concerning scope, deliverables, payment schedules, deposits, revisions, client responsibilities, timelines, cancellations, intellectual property, project delays, termination, or other matters specific to the engagement.

If a separately signed written agreement conflicts with these general Terms, the terms of the signed agreement will control for that engagement to the extent of the conflict.

4. Payment

Prices and payment requirements will be presented before purchase or established in the applicable proposal, agreement, invoice, or payment schedule.

Depending on the offering, Creative Obsessions may require:

  • payment in full;
  • a non-refundable deposit;
  • installment payments;
  • recurring payments; or
  • another payment arrangement specified at purchase.

You agree to provide accurate billing information and authorize the applicable payment processor to charge the payment method you provide.

Any payment identified as a non-refundable deposit at the time of purchase or in an applicable agreement remains non-refundable except where otherwise required by law.

Failure to make required payments may result in suspension of work, withholding of deliverables or access, cancellation of services, or other remedies provided by the applicable agreement.

5. Discounts, Promotions & Credits

Discounts, promotional codes, special offers, and credits are subject to any conditions stated when they are offered.

Unless otherwise stated:

  • discounts must be applied at the time of purchase;
  • discounts cannot be retroactively applied;
  • promotional offers have no cash value;
  • discounts and promotional offers cannot be transferred;
  • offers cannot be combined unless expressly permitted; and
  • expired promotions will not be honored.

Any future-service or project credit will be governed by the terms stated in the applicable offer or service-specific terms.

6. Cancellations, Refunds & Rescheduling

Cancellation, refund, and rescheduling policies may vary depending on the product or service purchased.

Any specific cancellation, refund, rescheduling, or no-show policy presented in the applicable product description, service-specific terms, registration page, proposal, or signed agreement applies to that purchase.

Where no separate refund policy is provided, purchases are considered final once Creative Obsessions has begun performing the purchased service or providing access to the purchased product, except where otherwise required by law.

Failure to use, access, attend, download, schedule, or complete a purchased product or service does not automatically entitle the purchaser to a refund.

7. Client & Participant Responsibilities

You are responsible for providing complete, accurate, and timely information reasonably required for Creative Obsessions to provide your purchased product or service.

Depending on the offering, this may include completing intake forms, submitting content or assets, providing feedback or approvals, attending scheduled meetings, providing requested access, or completing other stated requirements.

Delays caused by missing information, materials, feedback, approvals, payment, or other client responsibilities may affect the delivery timeline.

You are responsible for reviewing the requirements associated with your purchase and determining whether the offering is appropriate for your needs.

8. Timelines & Availability

Any estimated turnaround, delivery date, project schedule, or availability communicated by Creative Obsessions is subject to the terms of the applicable service or agreement.

Unless expressly identified as guaranteed, timelines are estimates and may be affected by project scope, client delays, availability, holidays, technical issues, emergencies, or other circumstances.

Creative Obsessions will make reasonable efforts to communicate material changes to established project timelines.

9. Digital Products & Evergreen Resources

Creative Obsessions may offer downloadable products, templates, guides, worksheets, recordings, courses, resource libraries, or other digital materials.

Unless otherwise stated, purchasing a digital product grants you a limited, non-exclusive, non-transferable license for your personal or internal business use.

Purchasing a digital product does not transfer ownership of the underlying intellectual property.

Unless expressly permitted in writing, you may not:

  • resell or redistribute the product;
  • share purchased access with others;
  • reproduce the product for commercial distribution;
  • modify and resell the product as your own;
  • publish the product or substantial portions of it;
  • use Creative Obsessions materials to create competing products; or
  • remove copyright, trademark, attribution, or ownership notices.

Because digital products may be made available immediately after purchase, digital product sales are generally final and non-refundable once access or download has been provided, except where otherwise stated or required by law.

10. Workshops, Events & Educational Programs

Creative Obsessions may offer live or recorded workshops, classes, trainings, speaking programs, educational sessions, and other events.

Registration provides access only to the event or materials described in the applicable offer.

Event-specific information—including dates, times, location, recordings, materials, cancellation policies, transfers, and refunds—will be communicated in the applicable registration information.

Creative Obsessions may make reasonable changes to an event's schedule, format, content, or delivery when necessary.

Unless expressly stated, purchasing or attending a workshop or educational program does not include individualized consulting, implementation, ongoing support, or other Creative Obsessions services.

11. Educational & Strategic Information

Creative Obsessions products and services may include education, recommendations, opinions, strategic guidance, creative direction, and professional observations.

This information is provided for educational and strategic purposes and is based on the circumstances and information available at the time.

You remain responsible for your own business decisions and for determining whether and how to implement recommendations.

Creative Obsessions does not guarantee specific business, financial, marketing, sales, audience-growth, search-engine, website-traffic, conversion, employment, or other outcomes.

Nothing provided by Creative Obsessions should be interpreted as legal, accounting, tax, financial, medical, or other regulated professional advice.

12. Intellectual Property

Unless otherwise established in a separate written agreement, Creative Obsessions retains ownership of its pre-existing and proprietary intellectual property, including its frameworks, processes, methodologies, presentations, templates, worksheets, educational materials, strategies, systems, tools, and other original materials.

Purchasing or receiving Creative Obsessions services does not automatically transfer ownership of these underlying materials.

Ownership and usage rights for custom creative deliverables, including branding, design, website, or other commissioned work, will be governed by the applicable client agreement.

You retain ownership of the original materials, content, intellectual property, and assets you provide to Creative Obsessions.

You represent that you have the necessary rights or permissions to provide any materials submitted for use in your project or service.

13. Third-Party Platforms & Services

Creative Obsessions may use or recommend third-party platforms, software, hosting providers, website platforms, payment processors, scheduling systems, plugins, applications, or other services.

Creative Obsessions does not control third-party services and is not responsible for their availability, pricing changes, policies, outages, security incidents, functionality changes, discontinued features, or other actions outside Creative Obsessions' control.

You are responsible for reviewing and complying with the terms and policies of any third-party services you choose to use.

Unless expressly included in your service agreement, third-party fees and subscriptions are your responsibility.

14. Confidentiality & Information You Provide

Creative Obsessions will treat non-public business information and materials provided in connection with professional services with reasonable confidentiality.

You agree not to submit unnecessary sensitive information, including passwords, financial account credentials, medical information, or other highly sensitive personal information unless specifically requested and reasonably necessary for the service.

Our collection and use of personal information may also be governed by the Creative Obsessions Privacy Policy, where applicable.

15. Communication

By purchasing a product or service, you consent to receive transactional and service-related communications necessary to fulfill your purchase, including payment confirmations, intake instructions, scheduling information, project communications, deliverables, access information, and other relevant updates.

Purchasing a product or service does not automatically enroll you in promotional marketing communications unless you separately consent to receive them.

You are responsible for providing accurate contact information and monitoring the email address associated with your purchase.

16. Testimonials, Portfolio Use & Publicity

Creative Obsessions will not represent private client information as a testimonial without appropriate permission.

Custom project agreements may separately address Creative Obsessions' right to display completed creative work in portfolios, case studies, social media, presentations, awards submissions, educational materials, or other promotional contexts.

Participation in a workshop, event, or program does not automatically grant Creative Obsessions permission to publicly use your testimonial, image, likeness, or identifiable feedback unless permission is otherwise obtained or disclosed through applicable event terms.

17. Acceptable Use

You agree not to misuse Creative Obsessions products, services, platforms, materials, or communications.

You may not use Creative Obsessions offerings to engage in unlawful activity, infringe the rights of others, distribute unauthorized copies of protected materials, interfere with services or systems, or misrepresent Creative Obsessions materials as your own.

Creative Obsessions reserves the right to discontinue service or access when reasonably necessary in response to misuse, unlawful activity, harassment, nonpayment, or material violation of these Terms or an applicable agreement.

18. Limitation of Liability

To the extent permitted by applicable law, Creative Obsessions will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of its products or services, including lost profits, lost business opportunities, lost data, or results arising from business decisions made based on recommendations provided.

To the extent permitted by applicable law, Creative Obsessions' total liability arising from a particular purchased product or service will not exceed the amount actually paid to Creative Obsessions for that product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. Changes to Products, Services & Terms

Creative Obsessions may update its products, services, policies, and these Terms from time to time.

The Terms applicable to a purchase will generally be those in effect when the purchase is made, except where an update is required by law or otherwise expressly communicated.

The “Last Updated” date at the top of this page identifies the most recent revision.

20. Governing Law & Disputes

These Terms and any disputes arising from them will be governed by the laws applicable to Creative Obsessions' principal place of business, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Before initiating formal legal proceedings, you and Creative Obsessions agree to make a good-faith effort to resolve disputes directly where reasonably possible.

21. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

22. Entire Agreement & Order of Precedence

These Terms, together with the applicable product or service description and any additional terms identified for your purchase, constitute the terms governing your purchase unless a separate written agreement applies.

If terms conflict, the following order will generally apply:

  1. A separately signed client agreement or contract;
  2. Service-specific terms expressly applicable to the purchased offering;
  3. The applicable product, registration, or service description; and
  4. These general Terms of Service.

23. Contact

Questions regarding these Terms, a purchase, or a Creative Obsessions product or service may be directed to:

Creative Obsessions
Sydnea Lewis
support@creativeobsessions.co
www.creativeobsessions.co